Gohop.ie strongly recommends that you print and retain a copy of our Booking Terms and Conditions for future reference. These conditions govern all bookings made with Gohop.ie and by booking on the site you accept these terms and conditions. When there is more than one traveller in a booking, the person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.

All contracts with Gohop.ie and all the matters arising from these contracts are subject to Irish law and to the exclusive jurisdiction of the courts of Ireland.

Gohop.ie is a registered business name of Travel Management Solutions Limited. The Gohop.ie registered office is located at 38 Pearse Street, Dublin 2, Ireland. The Supplier is any airline, car rental Gohop.ie, hotel or hotel chain whose service forms any part of your reservation.

Payment

To secure your booking, full payment is payable to either Travel Management Solutions or Gohop.ie by the payment due date given on your confirmation of reservation.

Payment can be made by bank or building society drafts (made payable to Gohop.ie and including details of the passenger names), Laser card, Visa, Access, Amex, Mastercard or cheque. Please note that when payment is made by cheque that Gohop.ie requires at least 5 working days for clearance of the cheque prior to issuing tickets. Gohop.ie cannot accept responsibility for cash sent through the post. Gohop.ie reserves the right to pass on any charges relating to returned cheques and credit card chargebacks.

Passport Names

All passengers must present valid photo identification at check-in
for all flights.

Expired or damaged forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your
reservation will result in your being refused check-in without
refund.



Credit/Debit card

If your airline tickets are being paid for with a third party credit/debit card we will require written authorisation to be provided by the cardholder prior to making the reservation.

Changes and Cancellations by you

If you need to alter your booking prior to ticketing, Gohop.ie will endeavour to assist. Once Gohop.ie has received payment, and a ticket has been issued, any changes will be treated as a cancellation and rebooking, and the cancellation charges as set out by the airline will be payable.

You or any member of your party may cancel your reservation at any time provided that the cancellation is confirmed in writing by the person who made the original booking. All tickets returned for refund are subject to a minimum charge of €25 per ticket, irrespective of the number of tickets returned. The fares shown on Gohop.ie are value or saver fares which are usually quite restrictive for change or refund. This type of fare will normally carry a significant penalty for cancellations and refunds, which may even be up to a 100% cancellation penalty. Changes may also be restricted, subject to a charge or prohibited altogether, according to route, fare level and airline.

In all cases, unused airline tickets, where reservations are not cancelled prior to departure, are non-refundable.


Refunds

Tickets are presented to the respective airlines or consolidator for assessment. Refunds will not be paid to you until the funds have been received by Gohop.ie from the relevant airline or consolidator. This usually takes a minimum of 8-10 weeks but in some cases (ie. lost tickets etc.) may take up to 9 months.

Lost or mislaid tickets will incur a re-issue fee levied by the airline or if required a new set of tickets will have to be issued at the clients cost. It is always a good idea to keep a copy of your airline ticket, passport and any relevant visas separate from your travel documents. This will help to expediate their reissue if lost or mislaid.


Alterations and Cancellations by the Airlines

In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered (i.e. cancellation of particular flight by the airlines or schedule change of more than 18 hours) a full and prompt refund will be made of all monies paid to the Gohop.ie and no compensation is payable by Gohop.ie


Flights

Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Gohop.ie is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights with the airline, 72 hours prior to departure. Gohop.ie is also unable to make any special arrangements for you if your flights are delayed these matters are at the sole discretion of the airline concerned.


Pricing Policy

All offers are subject to availability. Due to yield management policies of airline the fare quoted may change before your booking is ticketed, in which case you will be informed before full payment is accepted.
No surcharge will ever be levied for air tickets after your final payment has cleared and tickets have been issued unless you then amend your reservation.


Passports, Visas and Health Requirements.

Travellers who use the Gohop.ie web site, assume full responsibility for and hereby release Gohop.ie from any duty of checking or verifying any passport, visa, vaccination or other entry requirements for chosen destinations. Travellers are also fully responsible for verifying all safety and security conditions for each destination. You agree that Gohop.ie is not responsible for any potential risks and hazards associated with travel to destinations listed on Gohop.ie. Without limiting the generality of the foregoing Gohop.ie assumes no responsibility for standards of hygiene, cuisine, sanitation, medical treatment or telecommunications services. Nor is Gohop.ie responsible for any political instability, terrorist activity, war, social or labour unrest, civil disturbances, arbitrary changes in government policies, local laws or customs, climatic conditions, methods of conducting business, military activity or emergency evacuation methods.

By embarking on travel arranged through, or utilising information contained on, Gohop.ie, you voluntarily assume the risks associated with such travel.


Baggage

Gohop.ie shall not be responsible for any damage to or loss of luggage or personal items. Gohop.ie strongly recommends the purchase of travel insurance. All incidents of damaged, lost or stolen luggage should be reported in writing directly to your insurance company. Note that all airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. All excess luggage will be subject to additional charges by the airline and will be confirmed at time of check-in.


Behaviour

It is your responsibility to ensure that you do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all airline employees and Gohop.ie have the right to terminate arrangements made on your behalf, in which case Gohop.ie's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expense you may incur as a result. Further, you will be liable to reimburse Gohop.ie for any expenses whatsoever it incurs as a result of your behaviour.


Special Requests

If you have any special requests, these will be passed on to the relevant airline but cannot be guaranteed by Gohop.ie.


Taxes

It is not always possible to include all taxes on your ticket - in some cases certain taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Gohop.ie will endeavour to advise you of these taxes when accepting payment for your booking.

Refunds:

Tickets will be presented to the respective airlines or consolidator for assessment. Refunds will not be paid to you until the funds have been received by Gohop.ie from the relevant airline or consolidator. This usually takes a minimum of 8-10 weeks. Gohop.com applies an administration charge of €10 per person

If the fare is none refundable, Government taxes may be refunded. Refund requests must be made within one month from the outward flight travel date.


Warranties and Liability

Gohop.ie shall have no liability to the client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the client.

Gohop.ie shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Gohop.ie obligations in relation to the specified services, if the delay or failure was due to any cause beyond Gohop.ie's reasonable control (including, without limitation, as a result of any action or omission by any consolidator and/or airline).
Gohop.ie makes no warranty that the service will meet your requirements, or that the service will be uninterrupted or error free.
Gohop shall not be held liable for any direct, indirect, special or consequential damages, resulting from the use or inability to use the service.

Users of our service must be aware that web and computer problems beyond Gohop.ie's control may occasionally occur. We do not guarantee that the service provided by this website will be uninterrupted.


Supplier's Conditions

Please note that, as between you and any of the airlines whose service form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.


Complaints

If a problem occurs whilst you are travelling, you must inform the airline immediately so that the matter can be put right. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the airline's customer services department quoting your reservation details and giving all relevant information. Failure to take these steps will hinder the airlines ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least substantially reduced.